Privacy Policy

Please find below our privacy policy which shall be deemed to be incorporated into our terms and conditions. We at NEL Events Ltd and our registered address of First Floor, The Old Stables, Manor Farm, Appleford, OX14 4PA takes the privacy of its customer data very seriously.

You can visit our website without telling us who you are or revealing any information about yourself. However, if you give us any personal information about yourself or others we promise to treat it securely, fairly and lawfully. We are committed to protecting your privacy.

Privacy Policy

Please read the following policy to understand how we will treat your personal data when you use our site. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

NEL Events Ltd is part of The Experience Spacialists.

For the purposes of this Privacy Policy, the data controller will be NEL Events Ltd (company registration number ), whose registered office is at First Floor, The Old Stables, Manor Farm, Appleford, OX14 4PA (“NEL Events”, “we”, “our” or “us”), in accordance with this Privacy Policy. We operate in accordance with the Data Protection Act 1998, and any amendments thereto (“DPA”).

Your Information:

NEL Events is careful to treat the privacy of its customers with care and due regard to the laws of the United Kingdom. Your personal data will only ever be used as outlined in this Privacy Policy. We do not sell, trade or rent your data to any other third party. We may contact you with items of interest via one of our companies or brands from time to time and we will only pass your personal data to third parties in accordance with this Privacy Policy. We may pass your details to our carefully selected commercial partners, if you give us permission to do so.
In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications.

The personal data we collect is the information you provide as a result of:

The data you provide can include, but is not limited to, your name, address, details of purchase made and credit card used and your email address. We may also record details of any disability or health and dietary needs you, or members of your party may have at the time of booking an event or service. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations.

Disclosure of your information:

In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.

In order to complete your booking, we will also need to collect information about you, and others included in your group, to pass to third parties (eg, relevant venues, excursion operators, activity providers, etc) for the purposes of satisfying your booking. This may involve the transfer of information outside the European Economic Area (“EEA”) and by providing us with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA. The information collected may include, but is not exclusively limited to, details such as your name, your address (in order to send the confirmation invoice and travel documentation to you), your email address and telephone number (if we need to contact you about your booking urgently), and the same details of those in your party.

Your rights to access your personal information:

You have the right to receive a copy of the personal information that we hold about you (under the DPA). We charge a small fee towards the cost of administering any request you make. The current fee is £15.00.

You have the right to ask us not to process your personal data for marketing purposes.

How we will use your information:

We will keep the information you provide with other information we have from your dealings with us secure (whether the information is paper based or held in our computerised databases) and will use it to:
i. administer any services and/or products we provide you with;
ii. understand your preferences and profile so that we can improve the services we offer; and
iii. to enable us to provide you with offers that we believe will be of interest to you

iiii. We will keep your personal information for as long as necessary to fulfil the purpose for which we collected it , unless we are required to keep longer to comply with our legal and contractual obligations

Offers and Opportunities:

NEL Events partner with a selection of carefully chosen commercial partners to bring customers a diverse range of opportunities and offers at competitive prices. NEL Events and/or these commercial partners would like to contact you with details of offers by post, telephone, text/picture/video message, digital television or by email and these commercial partners may let us know if you have expressed an interest in their offers. You are under no obligation to buy anything, however, if you would not like to be contacted, you can unsubscribe at any time. Instructions will be given each offer you receive.

Please note, if you do opt out of receiving information, we will be unable to keep you informed of new services, products, events or special offers that may interest you, which means you may miss out on great deals and bargains and the latest products and ideas.

You can change your mind at any time by contacting us through our website or by following the instructions set out with each offer you receive.

Monitoring Calls:

We may monitor or record telephone calls for security purposes and to improve the quality of our services to you.

Change/Modify Details:

To change your e-mail address please notify us via hey@nel-events.co.

If you need to Modify or Change your personal details after you have made a purchase on the site please contact us as soon as possible.

Consent:

By submitting your details to us you will be indicating your consent permitting us to send marketing offers and communication to you by post, telephone, text/picture/video message, digital television and email; unless you have indicated an objection to receiving such messages or you notify us that you no longer wish to receive communications by a particular method.

Links:

Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this website. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

Contact:
If you have any questions or concerns about the information you may call us on 01235 330131 or write to us at NEL Events, whose registered offices are at First Floor, The Old Stables, Manor Farm, Appleford, OX14 4PA.

Cookies:

Cookies are small files which are sent to your browser and stored on your computer’s hard disc. Whenever you visit nel-events.co or any of our other websites and unless you elect not to receive cookies, then your computer will store an identifying code in the cookie which may mean you do not need to type in your email address each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose. Our third-party advertiser may place or recognise a unique cookie on your browser. You can at any time set your browser to notify you before you receive a cookie, giving you the opportunity to decide whether to accept it. You can also set your browser to turn off cookies.

Marketing Use:

If you have made an enquiry or purchase on this site, your personal data may be used by us and other Experience Specialist companies to contact you by post and/or by electronic means (e-mail or text message) with information and offers relating to products or services similar to those about which you enquired or which you purchased.

We will only do this if you opt in to such marketing at the point where we collected your contact details. If you have not made an enquiry or purchase, we will only send you information and offers by email or text message relating to products and services offered by The Experience Specialist companies if you sign up (opt in) to receive such marketing. The Experience Specialist companies that may use your data for marketing purposes are:

NEL Events

Red Cactus Events

Shizzoo LTD

X Event Solutions

We will not pass your contact details to a third party outside of The Experience Specialists companies for marketing purposes unless you have expressly agreed that we may do so.

Opting Out Of Marketing Use:

You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by leaving unchecked certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sending an unsubscribe request to: hey@nel-events.co

Third Party Advertising:

The ads appearing on this Web site are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.

Data:

In the UK we operate and are registered in accordance with applicable data protection legislation.

Other Miscellaneous Section:

Please note that in using the channels you agree to be bound by the following obligations:

You accept financial responsibility for all transactions made under your name or account.

In order to make a purchase, you must be over 18 years old and have the legal capacity to make the transaction.

You must make sure that all the information you provide to us is true and accurate.

You must not use the any of the channels for speculative, false or fraudulent bookings.

The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.